En-Touch has a window of time set aside for scheduled maintenance, between the hours of 2 am and 5 am. Maintenance work typically involves upgrading equipment, repairing or replacing network components, or simply testing different aspects of our service. Occasionally, maintenance work involves brief, planned service outages. If you experience a lengthy outage at any time, especially extending beyond 5 a. m., please contact Customer Service at 281.225.1000.

Your En-Touch Service Team

DVR Interactive Tour

Click here for an Interactive Tour of the Interactive Guide Instructions for DVR set top boxes

Please call Technical Support at 281.281.225.4357 for the following services:

Configure the computer’s network settings to make an Internet connection
Configure Web browser for connection to Web servers.
Diagnose and troubleshoot browser connection issues.
Configure Email for connection to POP and SMTP servers.
Diagnose and troubleshoot Email issues.
Diagnose and troubleshoot the cable modem connection.
Troubleshooting slow Internet connection speeds.
Troubleshooting and isolating coax and Ethernet wiring issues.
Recommendations and links for help with virus and spyware issues.