How to create a MyAstound account

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Access your customer account online with these easy steps.
Note: the images provided are for demonstration only and any specific services shown are subject to local availability.
Please contact us if you have any questions!
Steps to create your new account:
Set up your MyAstound account

Step 1: Find account number and pin
Have your most recent bill from Astound Broadband on hand. Find your account number and your new pin at the top.
Note: your original account number will work to log into your new online account so you can use an old bill, if needed.

Step 2: Create account
Browse to: https://my.astound.com/login and tap on “Create Account” to continue.

Step 3: Account type and details
Select the Account Type and enter your name and account number.
Then tap “Sign up”.
Note: your original account number will work here so you can use an old bill, if needed.

Step 4: Enter your pin or request a pin
You will be prompted to enter your pin. Your pin can be found on your Astound bill or you can tap “please click here” and have a temporary access token emailed to you.
If you DO have your pin
Enter the pin and tap “Submit.”
If you DON’T have your pin
You can request an email to yourself to gain access to your online account. Your temporary access token will be sent shortly to the primary email address you had on file. Your primary email address may be: @gmail.com, @hotmail.com, etc.
If you don’t have an email address on file, you can:
- Request a letter be sent to your home
- Call 1-800-427-8686
- Chat with us online

The email you receive will provides a temporary token to securely set up your account. Tap on the “Secure Account Link” line in this email and you will be taken to the account retrieval form.

Enter your account number, tap “Continue”, and you will be automatically logged in.

Step 5: Finalize account creation
Lastly, enter the information to finalize your account setup. Choose your preferred username and password, then enter answers to security questions.
Tap “Create Account”.

Step 6: Verify and complete account info
Success! You have created your MyAstound account.
Be sure to make note of your username and password for future login, then tap “Continue”.

Finish: Once you tap the Continue button, you will automatically be logged into your account. Within MyAstound, you can verify your information, make account changes, pay your bill, and more.
Find your account credentials under “Account > Password & Security”.

Confirmation: You’ll receive an email confirming your account details. You may wish to file this email for your records.
Now that you have a MyAstound account you can pay your bill online and update your account information. You will be able to watch TV on the go, and select internet and TV packages that best fit your needs.
To keep up on the status of your service, you can opt in to receive text message alerts through your account, as well as confirm technician arrival time.
Welcome to Astound Broadband!
Quick links
Looking for something else?
Check out the Support Center for all billing help and support-related information.
*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Limited time offer, subject to change without notice. Advertised promotional price valid for duration of the stated promotional period from time of service activation. Regular rates apply after promotional period ends. Equipment not included and is extra. Modem required for Internet service. Enhanced Wi-Fi or Whole Home Wi-Fi (eero) not included and is add’l. Offer includes a monthly discount for enrollment in both automatic payments (autopay) & paperless billing (e-bill). Discount of $10 applies with automated bank account deduction or a discount of $5 applies with automated credit/debit card payment. Valid email address required. Must complete enrollment in autopay and e-bill within 30-days of placing the order. Without enrollment, the discount does not apply. Discount appears on bill within 3 bill cycles after enrolling. If either autopay or e-bill is canceled, services are changed, or the account is not in good standing, then the monthly discount will be discontinued. Offer valid only for new residential Astound customers or previous customers with an account in good standing who have not had Astound service within the last 60 days. Any add’l services, equipment, premium channels & other tiers of service are subject to an add’l charge & regular increases. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged & is subject to change. Add’l fees apply for taxes & surcharges, and are subject to change. WA RESIDENTS: unless otherwise specified, price does not include a 2% Regulatory Administration Fee. For details about taxes, fees & surcharges visit astound.com/fees. No early termination fees apply in the event service is terminated in advance of the promotional end date. Customer is responsible for any accrued service charges in the event service is canceled. Subject to credit check. Not all services & speeds are available in all areas. A multi-product discount may be available to qualifying addresses with a subscription to mobile, TV, and 600 Mbps Internet or higher. Discounts will be reflected in your order cart at time of purchase, if available. Other restrictions may apply. All services are governed by the Astound Customer Terms & Conditions that can be found at astound.com/policies-disclaimers. © 2025 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.
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