Understanding your bill

Welcome to your new billing statement
Your new statement is designed to be easy to read and review. Take a look through the numbered sections on the sample images below for tips to quickly understand your bill.
Learn more: 5 ways to pay your bill
Note that the images provided are for demonstration only and any specific services shown are subject to local availability. Please contact us if you have any questions!
Tips to help with your new billing statement:
Understanding your new statement
Statement first page
1. Account Number and Payment Due Date
This is your 13-digit account number and the date your payment is due.
2. Account PIN
You will be prompted by Customer Care to provide this 6-digit security code when inquiring about your account.
3. Contact Us
Flexible options to help you reach us.
4. Summary
Previous and Current Charges each summarize your bill amount, payments previously received, and current charges with the total amount due.
5. Messaging Center
Important account information or news from Astound Broadband.
6. Payment Coupon and Balance Due
Simply tear off and return with your check or money order for the Total Amount Due by the Due Date shown.
Getting to the details
Statement detail page
7. Payment, Charges, and Usage Detail
These sections detail your payments received during the last statement period, current monthly charges, and any other usage charges.
8. Taxes, Surcharges & Fees
Consolidated details of taxes, surcharges and fees applied to your account are grouped in one simplified section.
9. About Your Cable TV Services
This section is a breakdown of the cable TV charges on your statement. Basically this identifies how many dollars are associated for cable TV only.
Don’t have a MyAstound Account?
Here’s how to register:
- Visit MyAstound Account Signup
- Fill in the registration form
- Have your Astound Account number from your bill handy!
Frequently asked questions
How do I pay my bill online?
Visit the Customer Center to create a MyAstound Broadband account for free online access to your Astound Broadband account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can view and pay your bill online or if you’re mobile download our Astound Broadband Mobile app! Astound Broadband accepts payments using the app or online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.
How do I read my bill?
Understanding Your Bill provides an overview of the information that appears on your residential bill each month.
When is payment due for my Astound Broadband bill?
To avoid the possibility of incurring late fees, Astound Broadband recommends paying your bill immediately upon receiving your monthly statement. Your due date will be listed on your monthly statement.
Will I be charged a late fee if I do not pay my Astound Broadband bill on time?
Astound Broadband encourages customers to make timely payments to avoid late fees and possible service interruption. Astound Broadband reserves the right to charge late fees when payments are not made on time. If you are charged a late fee, you will be notified through a printed message on your bill.
My payment is late and I’ve received a disconnect warning. How can I avoid having my services turned off?
Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account.
My services have been disconnected due to late or non-payment. How can I have my services reconnected and is there a reconnection fee?
Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. If you have any past due balance, it must be paid in full before Astound Broadband can restore your service.
Can I view my bill online instead of (or in addition to) receiving a paper bill?
Yes! Visit the Customer Center to create a MyAstound Broadband account for free online access to your Astound Broadband account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can choose the billing method that’s right for you, look for Paperless Billing. On-the-go? Download the Astound Broadband Mobile app for easy access to view your bill, make payments, update your billing method and more!
How do I view my bill history online?
Visit the Customer Center and register for our My Astound Broadband service. Once you’ve registered and logged on to the system, visit the Account Summary page. Then click on the “View Previous Statements” button below the current statement. You will be presented with a list of past statements. Click on the statement you want to view. Astound Broadband will keep up to 12 months of statements online. We recommend that you copy the PDF files to your hard drive for safe keeping.
Note: You will need Adobe Acrobat installed on your computer in order to view your bills, which are displayed as PDF documents in your web browser. (Many web browsers/computers come with Adobe Acrobat already included, if yours does not, download Adobe Acrobat now).
Can I pay a bill for someone else?
Yes. To pay an Astound Broadband bill for a friend or family member, call 1.800.RING. Astound Broadband and use our automated phone system to make the payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone else online. This option is only available through our automated phone system.
Do I have to pay a deposit for my cable TV converter box, and if so, how do I get my deposit back?
Astound Broadband does not collect a deposit for cable TV converter boxes.
Can I pre-pay for a whole year?
Only dial-up Internet customers may pre-pay for a year of service. Astound Broadband does not currently accept pre-payments for other services.
Can I receive my Astound Broadband bill in Spanish or a language other than English?
Astound Broadband does not currently offer bills in other languages.
If I sign up for Astound Broadband bundled Cable TV, Phone and Internet service, will the charges for all three services appear on one bill?
All cable TV, phone, and Internet services are available on one bill from Astound Broadband. If you have been receiving separate bills and wish to receive one bill, then call Customer Service at 1.800.RING.Astound Broadband.
How do I disconnect my Astound Broadband service(s)?
We’re sorry to hear that you want to downgrade or cancel your service. Please contact us at 800-RING-Astound Broadband (800-746-4726) so we may assist you.
Quick links
Looking for something else?
Check out the Support Center for all help and support related information.
*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Limited time offer, subject to change without notice. Advertised promotional price valid for duration of the stated promotional period from time of service activation. Regular rates apply after promotional period ends. Equipment not included and is extra. Modem required for Internet service. Enhanced Wi-Fi or Whole Home Wi-Fi (eero) not included and is add’l. Offer includes a monthly discount for enrollment in both automatic payments (autopay) & paperless billing (e-bill). Discount of $10 applies with automated bank account deduction or a discount of $5 applies with automated credit/debit card payment. Valid email address required. Must complete enrollment in autopay and e-bill within 30-days of placing the order. Without enrollment, the discount does not apply. Discount appears on bill within 3 bill cycles after enrolling. If either autopay or e-bill is canceled, services are changed, or the account is not in good standing, then the monthly discount will be discontinued. Offer valid only for new residential Astound customers or previous customers with an account in good standing who have not had Astound service within the last 60 days. Any add’l services, equipment, premium channels & other tiers of service are subject to an add’l charge & regular increases. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged & is subject to change. Add’l fees apply for taxes & surcharges, and are subject to change. WA RESIDENTS: unless otherwise specified, price does not include a 2% Regulatory Administration Fee. For details about taxes, fees & surcharges visit astound.com/fees. No early termination fees apply in the event service is terminated in advance of the promotional end date. Customer is responsible for any accrued service charges in the event service is canceled. Subject to credit check. Not all services & speeds are available in all areas. A multi-product discount may be available to qualifying addresses with a subscription to mobile, TV, and 600 Mbps Internet or higher. Discounts will be reflected in your order cart at time of purchase, if available. Other restrictions may apply. All services are governed by the Astound Customer Terms & Conditions that can be found at astound.com/policies-disclaimers. © 2025 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.
While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, Astound is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Certain links in this site connect to other websites maintained by third parties over whom Astound has no control. Astound makes no representations as to the accuracy or any other aspect of information contained in other websites.