Cable TV Troubleshooting Guide

 

What type of problem are you experiencing?

 

No Picture (hyperlink to section 1)

Poor Reception (hyperlink to section 2)

Missing channels (hyperlink to section 3)

 

 

 

No Picture

 

1. Does this problem exist on all Televisions?

Yes- call (281) 225-1000 to schedule a trouble call.

No

2. Does the TV that has the problem have a DCT (your digital box)?

Yes

No

 

3. Unplug/ reconnect DCT cables to both the wall outlet and the television, verifying the

cables are tight. Also make sure that the TV itself is on channel 3.

Do you have a picture now?

Yes.

No

4. Disconnect ALL other equipment connected to the TV or DCT? (i.e.: VCR , TiVo, etc.)

Do you have a picture now?

Yes.

No

 

5. Disconnect TV from cable outlet, let sit for 1 minute, reconnect, and run the

programming sequence on television.

Do you have a picture now?

Yes.

No

 

6. Please try another TV at that outlet, if possible.

Do you have picture now?

Yes.

No- please call (281) 225-1000 to schedule a trouble call.

 

 

 

 

 

Poor Reception

 

1. Does this problem exist on all Televisions?

Yes- call (281) 225-1000 to schedule a trouble call.

No

 

2. Does the TV that has the problem have a DCT (your digital box)?

Yes.

No

 

3. Unplug/ reconnect DCT cables to both the wall outlet and the television, verifying the

cables are tight. Also make sure that the TV itself is on channel 3.

Do you have clear reception now?

Yes.

No

 

4. Disconnect DCT and plug television directly into the cable outlet on the wall.

Do you have clear reception now?

Yes.

No

 

5. Disconnect ALL other equipment connected to the TV or DCT? (i.e.: VCR , TiVo, etc.)

Do you have clear reception now?

Yes.

No

 

6. Please try another TV at that outlet, if possible.

Do you have clear reception now?

Yes.

No- please call (281) 225-1000 to schedule a trouble call.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Missing Channels

 

1. Does this problem exist on all Televisions?

Yes- call (281) 225-1000 to see if the problem is system wide.

No

 

2. Does the TV that has the problem have a DCT (your digital box)?

Yes

No

 

3. Unplug/ reconnect DCT cables to both the wall outlet and the television, verifying the

cables are tight. Also make sure that the TV itself is on channel 3.

Do you have all of the channels now?

Yes.

No

4. Please re-run the setup on your TV.

Do you have all of the channels now?

Yes.

No- please call (281) 225-1000 to schedule a trouble call.